Frequently Asked Questions

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Most Frequently Asked Questions

Q	What do the different statuses mean in ‘My orders’ within ‘My account’ ?	view answer
A	Order being processed: Your order is being processed by our fulfillment center. Order Partially Shipped: At least one item within your order has been dispatched however there are still remaining item(s) in your order to be dispatched Shipped: Your entire order has been dispatched Order Completed/Delivered: Your entire order has been delivered Partially Delivered: At least one item has been delivered however there are still remaining item(s) to be delivered Cancelled: Your entire order has been cancelled Returned: An item(s) has been returned What is Gift messaging? Gift messaging allows you to add a gift message for the recipient of the order which will be included in the delivery. By having a gift message added to your order, a receipt will be included with the order as proof of purchase. Your gift messages can be added during checkout by ticking the box on the delivery details section.

Q	Can I become a stockist of your products?	view answer
A	Yes, we are always looking for more showrooms across Australia to work with. Please call us on 1300 132 514 to discuss

Q	Have you got specifications available for the Stone baths?	view answer
A	Yes, they can be downloaded from the web site.

Q	What are the shipping costs to my suburb?	view answer
A	“Estimate Shipping tool” – Underneath the product by simply entering in your Zip/Postal Code and clicking ‘Get a Quote’, you will be able to see the shipping costs for that item.

Q	What is PRODIGG® ISTONE® Solid surface?	view answer
A	PRODIGG® ISTONE® SOLID SURFACE composition is made with the raw material being pure acrylic (PMMA – polymathy methacrylate resin). Advanced ISO resins with ATH fillers – this is not standard Polyester resins commonly used by companies. This is the Highest quality standard.

Q	Is there a recess underneath the Stone bath?	view answer
A	Yes, there is space underneath the bath to allow for the piping.

Q	What guarantee do you offer with your products?	view answer
A	We guarantee all our products are manufactured to the highest standard. All products meet Australian standards and come with 5 years warranty (unless stated otherwise)

What guarantee do you offer with your products?

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Q	What payment methods do you accept ?	view answer
A	We accept credit cards, Amex, Paypal, bank transfer, and bank cheque If you would like more information we would love to hear from you. 50% & 100% Payment in Full available for Credit Card, Amex, Direct Deposit and Pay Pal payments

What payment methods do you accept ?

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Q	Where are our products made?	view answer
A	Most of our products are made in select factories based in All Asia. Over 20 years experience in the Bathroom Business has resulted in very strict selection criteria for our factory partners and products. This selection criteria has been of great benefit all parties, this enables us to avoid any problems along the way and build repeat business. The result is customer satisfaction with product purchase.

Where are our products made?

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Q	Why are Prodigg products so cheap compared to other suppliers?	view answer
A	We source our products direct from the manufacturer cutting out all the middle men. Being an online store we do not have the major overheads most retail stores have. We can offer the best price and guarantee the highest quality finishes, with the best looking price tag.