Conditions of Sale

Conditions of Sale

Colours

Reproduction of colours is as accurate as photographic processes allow, but please note colours may vary slightly from what is displayed on your monitor.

Privacy

Prodigg Asia Pacific Limited is bound by the Privacy Act 1988 and the National Privacy Principles set by the Federal Privacy Commissioner. Privacy Policy outlines how and when personal information is collected, stored and distributed by Prodigg Asia Pacific Limited trading as Home Design Plus.

Copyright

The web site www.homedesignplus.com.au and its contents are the property of Prodigg Asia Pacific Limited and are subject to copyright. The content’s of our web site and the web site as a whole are intended solely for your personal, non-commercial use. Any use of our web site and its content for purposes other than personal and non-commercial use, or any use of the trade marks displayed on the website, is prohibited without the prior written permission of Prodigg Asia Pacific Limited: Ground Floor, Suite 26, 810 Pacific Highway, Gordon, 2072.

Disclaimer

You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. Prodigg Asia Pacific Limited makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws. Prodigg Asia Pacific Limited, its directors, officers, employees, agents, contractors, sub-contractors, franchisees, successors or assigns will not be liable for any damage or loss whatsoever arising out of, or in any way related to, the use of this web site and any other site linked to this web site.

General

This web site may be accessed in Australia and throughout the world. Prodigg Asia Pacific Limited makes no offer in or by this web site to sell any product or service in any country outside Australia and no representations that the content of this web site complies with the laws of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site. The use of this site is governed by, construed and enforced in accordance with the laws of New South Wales, Australia.

Products, Availability & Assembly

Due to popularity or interruption of supply some items may be unavailable or out of stock. While we aim to ensure that information on this website is correct, sometimes errors do occur for which we apologise. Some items may require self assembly. It may be necessary to make changes to product specifications. We reserve the right to make these changes at any time and without notice.

Note that all prices are in Australian Dollars.

DELIVERY VIA M3 LOGISTICS

As soon as the product you have ordered is ready for shipping a delivery representative from M3 Logistics will then call you in order to arrange a delivery appointment date suitable to you.
The parcel is then delivered to your specified address by one or several delivery men.
Your presence is required to welcome the delivery men, and you will be required to sign an acknowledgment of receipt.
IMPORTANT points that you need to know:

If the product or the packaging is damaged, what steps must the addressee follow?
When the customer receives the goods they must check the packaging and product to ensure it is in good order.
If the goods are damaged the customer should reject the delivery. The driver will then return with the goods back to the depot. The customer should indicate on the consignment note the reason for rejecting the delivery (i.e. what was damaged).

The goods will be inspected by the warehouse supervisor, Home Design Plus will be notified and a replacement product will be sent out.

If the customer accepts the product in good order at the point of receiving and later realises that the goods are damaged, then the customer must contact Home design Plus Customer Service and advise them of the situation. Home Design Plus will then review the situation and make a decision as to what will happen with the order.

If an accessory or an item is missing, what steps must the addressee follow?

The same policy applies, if the customer checks and realises there is an accessory or part missing they should write this on the consignment note, and contact Home Design Plus to advise them of this. The customer should keep the delivery however (not return it). The missing part will then be sent to the customer.

Incorrect Colour: Should the customer receive an item and it is not the colour they ordered the customer must reject the delivery and make a note on the delivery sheet as to why the delivery has been rejected. If the customer later realises the colour is incorrect – due to not checking the item when it was delivered - a second delivery fee will be charged for the replacement item to be sent.
If the customer realises after the driver has left, they must contact Customer service to arrange another delivery.

If nobody is present for the delivery appointment, what are the consequences?
If nobody is present at the delivery point the driver will leave a calling card with M3 logistics Telephone number, so the customer can contact as and make another delivery time.
At no time will the driver leave the product when no-one is home.

Please Note: M3 operation procedures are:

1. The M3 Customer service staff will contact the customer and make arrangement for delivery date.
2. The M3 customer service will provide the customer with their Telephone number, so the customer can call after 8:30 am. Then M3 will give an approximate time AM or PM delivery.
3. Moreover the driver will contact the customer a minimum of one hour before the delivery time to confirm the latter.
4. If after the above procedures have been followed and if the driver arrivals at the delivery address and no-one is home, then M3 will mark on the paperwork “Futile trip”. This means that we will have to charge the customer for a second delivery.
5. Our process above reduces the non delivery.
6. Our deliver men cannot deliver to PO BOXES. Please ensure that a street address is provided or your order will be delayed. As all deliveries need to be signed for, we will be unable to leave your furniture and it will be returned to the distribution centre. Someone will contact you to arrange a further delivery date. This will be an additional extra delivery charge.

Pick up from our Blacktown Warehouse:
M3 Logistics require a two hour notice period should you chose to pick up your item. Please contact either Home Design Plus customer service or M3 Logistics directly to advise them of an intended pick up so they can prepare the item.
When the customer receives the goods they must check the packaging and product to ensure it is in good order.
If the goods are damaged the customer should not take the item from the warehouse. If there is another item in stock the warehouse will immediately replace the item. If the item is no longer in stock please contact HD+ to make an alternative arrangement.
If the customer accepts the product in good order at the point of receiving and later realises that the goods are damaged or components are missing then the customer must contact Home design Plus Customer Service and advise them of the situation. Home Design Plus will then review the situation and make a decision as to what will happen with the order.

Incorrect Colour: Should the customer collect an item and it is not the colour they ordered the customer must reject immediately inform the M3 representative. A replacement item in the correct colour will immediately be dispatched by M3.

Discounts
Once a product is discounted on in our clearance section no further discounts can be applied.

By purchasing from our website you are agreeing to the above terms and conditions including the payment of the necessary pick-up/delivery fees indicated above.